PARTS & SERVICE COORDINATOR
Tiffin
PARTS & SERVICE COORDINATOR
Full Time • Tiffin
Benefits:
- Company parties
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT RALPH'S JOY OF LIVING
We've been helping Northwest Ohio "escape from grouchy" since 1950. Ralph's is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands — GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more — and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts & Service Coordinator is the person who keeps it running.
WHAT YOU'LL DO
The Parts & Service Coordinator owns the parts side of every service call. You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. When a customer calls to ask "where's my part?", you're the person with the answer.
TRAITS WE'RE LOOKING FOR
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Detail-obsessed — you fill in every field on every order, every time, without being reminded
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Organized — your desk, your inbox, and your spreadsheets all make sense
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Great phone manner — confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim
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Persistent — you don't take "we'll get back to you" for an answer
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Customer-friendly — comfortable telling a homeowner exactly when their part will arrive
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Team-oriented — works closely with service technicians and the warehouse
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Honest, dependable, and unflappable when six things land on your desk at once
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Willingness to learn — vendor systems, our POS, and the parts side of every brand we carry
BENEFITS
- Full-time Monday – Friday (nights, weekends, and holidays off)
- Hourly pay $17.00 – $22.00 based on experience
- Health insurance plan with premium supplementation by employer for employee AND family
- Paid holidays, vacations, and personal days
- Retirement plan with employer match
- Employee store discount program
- Company-supplied workstation, phone, and tools
- Continuous paid training — vendor systems, parts procedures, and our POS
- Room for advancement on a growing, two-generation family business
- Quarterly company team celebrations
- A workplace built around the "Escape from Grouchy" philosophy — we have fun here
QUALIFICATIONS / SKILLS
- At least 18 years of age
- High school diploma or GED required
- Possess a valid U.S. driver's license with a clean driving record
- Pass a pre-employment drug screening and criminal background check
- Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS
- Excellent verbal and written communication; able to write a clear note and make a clear phone call
- Demonstrated attention to detail — the role lives or dies on six required fields on every service call
- Ability to manage multiple open parts orders simultaneously without losing track
- Comfortable working in a small-team environment where ownership of the function matters
- Customer-service, dispatch, parts, warranty, or admin experience preferred — but not required
WE WILL TRAIN THE RIGHT CANDIDATE.
HOW TO APPLY
Apply through CareerPlug or call to set up an interview: Ralph's Joy of Living — Tiffin (Flagship) 33 N Washington St, Tiffin, OH 44883 (419) 447-1051
Compensation: $17.00 - $22.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
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Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)